1. Introduction
Welcome to IDGlow, a caller show application designed to enhance your incoming call experience by providing a variety of customizable templates. This Privacy Policy outlines how we collect, use, and share your personal data, and explains your rights regarding your data. We are committed to protecting your privacy and ensuring transparency in how your data is handled.
2. Data Controller and Data Protection Officer (DPO)
IDGlow is the data controller responsible for your personal data. We have appointed a Data Protection Officer (DPO) to oversee compliance with this Privacy Policy. If you have any questions or concerns about your data, please contact our DPO:
Name: Eleanor Mitchell
Email: prosperkeynetdevelopment@gmail.com
3. Data Collection and Use
To provide our services, IDGlow requires access to certain data, including the following permissions:
Read Phone Status: This permission is necessary to identify incoming calls and display the selected caller show template.
Answer Phone Calls: This permission is required to manage incoming calls effectively while displaying the chosen template.
4. Data Sharing and Third-Party Platforms
IDGlow may share your data with the following third-party platforms to improve our services:
Attribution Platforms: We use attribution platforms to understand how users discover and interact with IDGlow. These platforms may collect data on your device and app usage for attribution purposes. (For example, it will get the Google Ads ID, referrer)
Data Analytics Platforms: In order to enhance the performance and user experience of our apps, we share non-personal data with data analytics platforms, e.g., unique identifiers, package names, timestamps, log ids, app versions. These platforms provide insights about app usage and user behaviour.
Firebase: IDGlow uses Firebase, a Google service, for analytics and cloud messaging. Firebase collects data on app usage, device information, and user interactions.
5. Data Protection and Retention
Your personal data is stored securely and protected against unauthorized access. We retain your data only as long as necessary to provide our services or as required by law. When your data is no longer needed, we ensure it is securely deleted or anonymized.
6. User Rights
As a user of IDGlow, you have the following rights regarding your personal data:
Right to Access: You have the right to request access to the personal data we collect about you. To exercise this right, please contact our DPO.
Right to Rectification: If you believe that the data we hold about you is inaccurate or incomplete, you have the right to request corrections.
Right to Know About Data Sharing: You have the right to know if your data is being shared with third parties. We will provide information on the specific data shared and the recipients upon request.
Right to Know About Data Sales: You have the right to know if your data is being sold. IDGlow does not sell your personal data, but if this practice changes, you will be informed, and you can opt out.
Right to Deletion: You may request the deletion of your personal data from our systems. We will comply with your request unless we are legally obligated to retain the data.
Right to Opt-Out of Data Sharing/Sales: You can choose not to allow your data to be shared or sold by contacting our DPO. Opting out may affect your experience with the app.
Right to Lodge a Complaint: If you believe that your rights have been violated, you have the right to lodge a complaint with a supervisory authority.
7. Legal Basis for Processing
IDGlow processes your personal data based on the following legal grounds:
Consent: By using our app, you consent to the collection and use of your data as described in this Privacy Policy.
Legitimate Interests: We process your data to provide and improve our services, ensuring a better user experience.
8. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be communicated to you via this page and we encourage you to review the contents of this page frequently. Your continued use of IDGlow after the update will signify your acceptance of the new terms.
9. Contact Information
If you have any questions, concerns, or wish to exercise your rights, please contact our DPO at the details provided above.
10. Conclusion
Thank you for trusting IDGlow. We are committed to safeguarding your personal data and ensuring transparency in how it is used. Your privacy is important to us, and we are here to help you understand and exercise your rights.